Refund Policy
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1. Cancelled webinars
If we cancel a webinar, everyone who paid for a seat is refunded in full. No request is needed.
2. Rescheduled webinars
If a webinar is moved to a new date and the new time does not work for you, contact us before the session and we will refund your payment.
3. Courses
Because course material is available immediately on enrollment, refunds are considered case by case. Contact us with your order ID and the reason for the request.
4. Duplicate or failed payments
If you were charged twice for the same course or webinar, or a payment was taken without access being granted, contact us with your order ID and we will correct it.
5. How to request a refund
Write to us using the details on the Contact page and include your order ID. We aim to respond within a few working days.
6. How refunds are issued
Approved refunds are returned to the original payment method. Timing depends on your bank or payment provider.